Where do you ship from?
All orders (EU included) ship from our warehouse located in Cumbria, UK.
How can I track my parcel?
We ship with Royal Mail Tracked 48 and UPS courier - both are tracked and signed for services and can be looked up online using your tracking number.
Once your order has been dispatched you will be sent an email with tracking information and a link to the courier website.
When will my delivery arrive?
We work hard to process and ship orders, UK Standard delivery is 2 - 3 working days from dispatch.
We will email your shipping confirmation including tracking once your order has shipped.
Please note: Unless otherwise advised when you checkout we dispatch all order placed before 11am on the same day (Monday - Friday Excluding Bank Holidays)
May I return an item purchased from a KÜHL retailer?
Items purchased from a KÜHL retailer must be returned to the place of purchase.
Where can I get another Returns Form?
Click to Download Returns PDF
What is your return policy?
Our return policy can be found here.
How do I determine what the style name or number is of something I've already purchased?
The four-digit style code may be found on the smallest fabric tag sewn inside the garment, usually found behind the care instructions (the RN number is not the style number).
For men’s pants or shorts, the style name may be printed inside of the pants on the backside of the front left pocket. Style numbers can also be found on hang tags as well as on your order history. If you are still unable to find the information you are looking for, please email firstname.lastname@example.org and provide information such as a photo of the item, fabric content, and any other distinguishing features.
Are the product colours identical to those shown in the pictures?
We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently depending on the monitor that you view them on.
Jackets with two-way zippers have two zipper sliders that allow the jacket to be unzipped from the top downwards and/or from the bottom upwards. To engage the two-way zippers, both sliders must be firmly at the bottom of the jacket before inserting the opposite side of the zipper (pin).
First, make sure that the bottom slider is seated at the very bottom of the zipper. Second, make sure that the top slider is aligned with the bottom slider so that the pin can be inserted all the way through both sliders. It is not necessary to support the bottom slider with your finger and doing so may unseat the sliders. Now the zipper has been aligned correctly, it should zip up smoothly.