Terms and Conditions
The following terms and conditions (Terms) govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and KÜHL Europe Ltd (also referred hereafter as ‘we', ‘us', ‘our', ‘KÜHL”).
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
We reserve the right to make changes to these Terms at any time. You will be subject to the Terms in force at the time you place your order with us.
Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of KÜHL or its partners and suppliers, and are protected by United States and international copyright laws.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without express permission.
We take every care to ensure that the description and specification of our products on this site are correct; they are not binding and are intended only to give a general description of the products.
While we try to ensure their accuracy, the colours shown on the website can vary depending on a number of factors, not least your computer screen and display settings.
We reserve the right to refuse orders where information has been mis-published, including pricing and promotions. Descriptions and pricing for our products are subject to change without notice.
Placing an OrderAll orders are subject to acceptance and product availability. Availability information for products is listed on each individual product page.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted.
A contract between you and KÜHL Europe Ltd for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).
If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
When placing an order, you undertake that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. It is your responsibility to inform us immediately if there are any errors in your order.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We reserve the right to cancel any order and/or refuse access to the website.
Payment & Taxes
All prices are quoted in pounds sterling. If your order is being delivered outside of the UK, VAT will not be charged but the selling price will remain the same.
If your order is exempt from VAT, you must request that the VAT element be removed in the 'Special Notes to seller” section when placing an order. We cannot refund VAT retrospectively.
We accept online payment in a secure environment by credit card or debit card. We use Shopify Payments to ensure your order is processed securely. All transaction information is encrypted and our site is fully PCI DSS Compliant, a Payment Card Industry security standard which helps to prevent fraud. We currently accept Visa, Mastercard, Visa Delta, Maestro and Visa Electron.
All in stock items are despatched from our warehouse as soon as possible and usually within 1-3 working days of the order being accepted.
However, the delivery period stated within which you will receive your order (and the expected delivery date) are indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order. We will employ a third party company as our carrier to make these deliveries.
In the event that an item within your order is out of stock (and this was not apparent when you placed your order), we will notify you of the delay and despatch it as soon as it arrives at no additional cost. In stock items will be despatched as normal.
If your delivery address is outside of the UK, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is outside of our control and it is your responsibility to meet these charges.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and we will not be able to refund the abandoned order unless returned to us. Please also note international shipments may be subject to cross-border inspections by customs authorities.
Free Delivery and Returns: Unless otherwise stated, all free delivery and free returns promotions are limited to UK addresses. Free delivery applies to UK standard delivery only.
For more detail, please review our Shipping/Delivery Policy.
You have the right to return items bought from our website as long as you do so within 30 days and the items reach us in a re-saleable condition – unwashed, unworn (except for the purposes of trying on) and with the original tags attached. This is in addition to your right to cancel, which is detailed in the next section.
We have no obligation to refund or exchange any item if it is on the list above or is returned outside of the advertised returns period. In those circumstances, we will typically send the item or items back to you at our cost. However, we reserve the right to charge you the cost of postage.
Items purchased from one of our stockists must be returned to the place of purchase. We can only accept returns on items purchased on www.kuhl-europe.com / www.kuhl-uk.com
For more detail, please review our Returns Policy.
Your Right to Cancel
You may normally cancel this contract in writing within 14 days of placing the order. Items must be returned to KÜHL Europe Ltd within 14 days of receipt of your order. If you do cancel the contract within this time, and your order has been despatched, any payments made by you will be refunded in full within 10 days of us receiving back the returned products.
This right to cancel does not include enhancements to your order such as expedited delivery options, so – for instance - a refund on your delivery cost will only apply to our UK Standard postage service.
Please note also that you are liable to cover the cost of return postage to us unless a pre-paid label is included in your order and all items must be returned according to the terms and conditions of our returns policy. We recommend that you use a tracked delivery service.
E-gift cards can be redeemed exclusively at www.kuhl-europe.com / www.kuhl-uk.com and are valid for 6 months from the date of purchase (as stated on the voucher). The unique voucher code can be entered into the required box at the checkout on kuhl-europe.com website. Any unused balance will be recorded against the voucher code for a second use. There is no cash redemption value.
Disclaimer & Limitations Of Liability
KÜHL Europe Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, KÜHL Europe Ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of KÜHL Europe Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While KÜHL Europe Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and KÜHL Europe Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
While we take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, KÜHL Europe Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. KÜHL Europe Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with KÜHL Europe Ltd.
The entire liability of KÜHL Europe Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
KÜHL Europe Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
KÜHL Europe Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of KÜHL Europe Ltd.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
KÜHL Europe Ltd
VAT Registration Number: GB 925527808
Registered in England & Wales