Simply return the item/s to us in a new and unused resaleable condition, securely packaged with all original packaging, labels and tags included within 30 days of receipt.
Complete this Returns form, or the one that came with your order and enclose it in your parcel.
You are welcome to use whichever mail or courier service is convenient to return your order to us.
Please make sure you get a receipt and tracking code for your parcel, as we are responsible for your parcel only when it has been received into our warehouse.
KÜHL Europe Web Returns
WT Distribution Ltd
Mintsfeet Road South
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Faulty goods can be returned for a full refund within 30 days of delivery. After an inspection by our team that deems the item faulty, a refund will be issued including any delivery charge.
The easiest method is to place a new order for the item/s you want and simply send the incorrect ones back for a refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be automatically refunded on your original payment method, excluding any shipping costs. Please allow up to 14 days for your return to be processed.